Shipping policy

Where we ship

We ship to all 50 US states, including Alaska and Hawaii. We do not ship outside the United States at this time.

What shipping costs

Shipping is calculated at checkout and shown before you pay. From time to time we run free shipping, and when we do it is stated on the product page.

Duties and taxes: already paid

SETBOX kits are made in Ukraine and shipped from Ukraine. US import duty on them is paid by us, before the parcel reaches you, and it is already included in the price you see on the product page.

You will not be asked for money at the door, you will not receive a customs invoice, and there is no broker fee to settle.

When your order ships

Orders leave our facility within 2 business days. You get a tracking number by email the moment the parcel is handed to the carrier.

How long delivery takes

Parcels travel with Nova Global, tracked from Kyiv to your door. Transit is normally about 5 business days once the parcel is moving, so most orders arrive within 7 to 10 business days of being placed.

Customs clearance is the one step nobody controls. Every parcel entering the US now goes through a formal customs entry, and a small share of shipments are held for inspection. When that happens it usually adds a few days. Delivery times are estimates, not guarantees, and we are not liable for delays caused by the carrier, by customs processing, or by weather and other events outside our control.

Tracking

Every order is tracked end to end. If the tracking has not moved for more than 5 business days, email support@getsetbox.com with your order number and we will chase it with the carrier ourselves.

Your address

Please check the shipping address before you pay. We cannot change an address once a parcel has left the country, and a parcel returned to us as undeliverable takes several weeks to come back.

If an order is returned to us because the address was wrong or nobody was available to receive it, we refund the price of the kit and keep the shipping and duty already spent on it.

If a parcel is damaged or lost

If the parcel arrives damaged, tell us within 7 days of delivery and keep the packaging and the box. We handle the claim with the carrier, not you, and we send a replacement.

If tracking shows a parcel as delivered and it is not there, tell us within 7 days and we will investigate with the carrier.

Returns

Returns are covered by our Refund and Returns Policy. In short, 60 days from delivery, no restocking fee, and returns go to a US address that support sends you. You do not ship anything back to Ukraine.